Payment Issues

Overview

If you're having a billing or payment issue with Grocery Savvy Plus, this guide covers common problems and what to do next.

Grocery Savvy subscriptions are billed through your device platform:

• Apple App Store (iPhone)
• Google Play (Android)

That means payment methods, renewals, cancellations, and most refunds are handled by Apple or Google.

Before You Start

Check these first:

1. Make sure you're signed in to the correct Grocery Savvy account.
2. Confirm your subscription status in the app at Settings → Manage Subscription.
3. Check your Apple App Store or Google Play subscription settings.

For plan details and pricing, see Subscription & Billing.

Payment Failed or Renewal Did Not Go Through

If a subscription payment failed or did not renew:

• Check your payment method in your Apple App Store or Google Play account.
• Make sure your payment method is valid and has available funds.
• Verify there are no account billing restrictions on your platform account.
• Retry after updating your payment method in Apple or Google.

Grocery Savvy does not directly manage your card or bank information in the app.

Subscription Not Activating or Premium Access Missing

If you paid but Plus features are not available yet:

1. Wait a few minutes and reopen the app.
2. Make sure you're signed in to the Grocery Savvy account that made the purchase.
3. Open the subscription screen and tap Restore Purchase.
4. Restart the app and check again.

If the issue continues, contact support and include your receipt or purchase confirmation details.

Charged the Wrong Amount

If the amount looks different than expected:

• Confirm whether you selected the monthly or annual plan.
• Check whether the charge includes taxes or platform fees shown by Apple or Google.
• Check whether a free trial ended and converted to a paid subscription.

If the amount still seems incorrect, contact support and include the charge details and platform receipt.

Refunds

Refunds are generally handled by your platform:

• Apple (iPhone) — Request a refund through Apple: Apple refund support
• Google Play (Android) — Review Google Play refund options: Google Play refund help

Manage or Cancel Your Subscription

You can manage or cancel your subscription directly through your platform:

• Apple App Store subscriptions
• Google Play subscriptions

You can also open Settings → Manage Subscription in Grocery Savvy to access your platform's subscription management flow.

Still Need Help?

If you're still having billing trouble:

• Review Subscription & Billing
• Contact us through Contact Support

When contacting support, include:

• Your device type (iPhone or Android)
• What happened (for example, failed renewal, missing access, unexpected charge)
• Approximate date/time of the charge or purchase
• Any receipt or transaction details you can share