App Crashes
Troubleshoot Grocery Savvy app crashes, freezes, and screen-specific issues on iPhone and Android.
Overview
If Grocery Savvy crashes, freezes, or closes unexpectedly, this guide covers the most common fixes.
For MVP, the fastest fixes are usually restarting the app, updating the app, and checking your connection.
Quick Fixes (Try First)
- Force close Grocery Savvy and reopen it.
- Restart your device.
- Update Grocery Savvy from the App Store or Google Play.
- Make sure your device OS is up to date.
- Reopen the app and try the same action again.
If the App Crashes on a Specific Screen
If Grocery Savvy crashes when opening a specific screen (for example a food item, scanner, or settings page):
- Reopen the app and try again.
- Check your internet connection.
- Try a different item or screen to see if the issue is specific to one piece of content.
- Update the app if an update is available.
If the problem happens in search, scanning, or syncing flows, you may also want to review:
If the App Freezes or Becomes Unresponsive
If the app stops responding:
- Wait a few seconds in case a request is still loading.
- Force close the app and reopen it.
- Restart your device if it keeps happening.
If the issue happens repeatedly on the same screen, contact support with the screen name and what you were doing.
Reinstalling the App
If crashes continue after trying the steps above, reinstalling the app can help.
- Delete Grocery Savvy from your device.
- Reinstall it from the App Store or Google Play.
- Sign back in to your account.
Help Us Diagnose Crashes
You can contact us from Settings → Help & Support using:
- Email Support
- Send Feedback
These options open your device email app so you can send details.
When reporting a crash, include:
- What screen you were on
- What you were doing right before the crash
- Your device type (iPhone or Android)
- App version (if available)
Crash Reports (Optional)
Grocery Savvy includes an optional Crash Reports setting in Settings → Privacy.
If enabled, crash diagnostics may help us investigate issues more quickly. You can manage this preference in Privacy & Security.
Still Need Help?
If crashes continue after trying these steps, contact support through Contact Support.